About

Andy Smith

Fractional CIO / CTO / COO  ·  Board Adviser & NED  ·  Business & Technology Agile Transformation

Andy Smith
Executive profile

30 years leading through change.

A highly experienced C-suite executive and board-level adviser with 30 years of leadership across pan-European financial services, fintech and technology businesses, spanning both publicly listed and Private Equity-owned organisations. Andy now operates through LUXIT Ltd as a fractional CIO/CTO/COO and independent consultant, advising ExCo teams and Boards of Directors on agile business transformation, cloud-native technology re-platforming and the strategic adoption and governance of AI at scale.

He combines board-level strategic authority with deep operational experience, able to advise on strategy and challenge delivery with equal credibility — a rare pairing that comes from having held both the accountability of the boardroom and the hands-on C-Suite leadership of delivery organisations on both sides of the business/IT divide.

Andy is a certified SAFe® 6 Agilist, Certified AI-Empowered SAFe® Agilist and Lean Six Sigma Master Black Belt, with deep hands-on experience designing and deploying enterprise-wide scaled agile programmes, SaaS ecosystems and AI-powered solutions — including live agentic AI use cases using Salesforce AgentForce and AI-driven automated data migration pipelines. He holds a Stanford University certification in AI-Driven Leadership and is a recognised public voice on the critical importance of robust data foundations as the prerequisite for monetising AI at enterprise scale.

Credentials

Career highlights

From GE Capital to independent practice.

2019 — Present

Founder & Executive Director, LUXIT Ltd

Fractional CIO/CTO/COO and independent transformation consultant. Selected engagements: Market Financial Solutions, Vanquis Banking Group, Interbridge Mortgages, Amigo Holdings, DF Capital Bank — see Services for detail.

2018 — 2019

Chief Operating Officer, Assurant Europe

Responsible for all customer-facing operational teams in Europe (1,200+ associates). Delivered year-one synergies from the TWG/Assurant integration and led the Brexit continuity programme.

2017 — 2018

CIO / COO, TWG Europe

Dual responsibility for technology and operations across Europe. Redirected a failing IT programme to a successful cloud-based Salesforce migration and delivered GDPR compliance in six months.

2014 — 2017

Vice President, EMEA Operations, First Data Corp

Led card payment processing operations across EMEA (800+ associates, 400,000+ merchants, $250bn+ annual transaction traffic). Drove the EMEA introduction of Apple Pay and Google Pay.

2012 — 2014

Chief Operating Officer, Europe, CIT Bank Europe

Led European in-country operations and the Dublin shared service centre, delivering 20% year-on-year productivity gains through consolidation.

1997 — 2011

GE Capital EMEA — progressive senior leadership roles

14-year career culminating as European Business Transformation Director, combining four businesses into a $46bn, 5,500-employee organisation and delivering $220M in SG&A savings.

Board & Non-Executive positions

Current governance roles.

Hapie AI — AI Delivery Lifecycle Platform

Non-Executive Chairman — July 2026 to present

Non-Executive Chairman of Hapie AI, an early-stage AI Delivery Lifecycle platform that transforms business conversations and requirements into structured, validated delivery artefacts and workflows.

Providing board-level oversight and strategic guidance across product positioning, go-to-market execution, partnerships, governance and fundraising as the company progresses through its commercial growth phase.

Interbridge Group

Chairman of Technology · Member, European Advisory Board — November 2023 to present

Technology strategy chair and advisory board member, providing board-level oversight and challenge of technology governance, investment decisions and digital transformation priorities across the Group's European operations.

Wessex Community Bank

Vice-Chairman & Non-Executive Director — April 2023 to present

Active NED and Vice-Chairman contributing to strategic direction, governance and regulatory oversight, with specialist expertise in technology transformation, risk management and operational resilience within a regulated UK banking environment.

Hampshire Community Bank

Independent NED · Chair, Board Audit & Compliance Committee — January to December 2021

Led the Board Audit & Compliance Committee, providing independent oversight of internal controls, regulatory compliance and enterprise risk management frameworks.

See how this experience translates into engagements.